I needed a 16" diamond plate O for a horn my Dad and I were building. I contacted Brian and he was excited to help! I ended up ordering a custom 16" O and an O chain for the front of the horn. Brian stayed in contact with me through the whole process through text, email and over the phone. His enthusiasm was on par with my own and I feel like he was a part of this build. His product arrived quickly and exceeded all of my expectations. I will definitely be ordering from him again!!